Change Management Technician I

Job Description

We have a position for a Change Management Technician I with one of our clients in Charlotte, NC for an initial contract duration of 3 months. No third party candidates considered for this position.

The Change Management Technician I will be responsible for processing network maintenance requests, analyzing impact to customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages.  The technician would also monitor the network and report on maintenance successes and overall performance statistics.

Duties & Responsibilities

80%

• Analyze Change Maintenance requests.     
• Ensure documented Change Management processes are followed. 
• Deconflicts impact between maintenances to avoid unplanned outages.  
• Conveys details of the maintenance to end users if customer escalations arise  
• Document discrepancies and track/notify to ensure records are accurate.
• Coordinates work and support with Field Operation, Outside Plant and the NOC, and processing impact assessments received.
• Participates in an on-call rotation which will include evenings, weekends and Holidays
• Monitors the network and report on maintenance successes and overall performance statistics
• Knows the basic terminology and technology associated with each maintenance and identifying if it is documented correctly
• The Analyst would also monitor the network and report on maintenance successes and overall performance statistics.

20%

• Participates in new processes and technology training
• Ensures each maintenance timeslot is scheduled appropriately

Qualifications

• Education:  Bachelors degree preferred and/or combination of 4 years related experience
• Experience:   3+ years of directly related telephony or network operations experience. Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint), experience with Inventory systems is a plus.
• Key Competencies:  Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision.

Additional Information/Requirements:

Detail oriented, with Excel, Service now experience