Service Technician

Job Description

We have a direct-hire position for a Service Technician with one of our clients in Atlanta, GA. No third party candidates considered for this position.

 1 Role in either Dallas, Charlotte, or Atlanta

Service Technicians install, maintain, troubleshoot, and repair services and equipment for residential and business customers. This includes internet, fiber, phone, and television services.

• Install and activate fiber-optic, internet, voice, and television services.
• Troubleshoot and repair service outages and connectivity issues.
• Test, maintain, and repair telecommunications equipment and cabling.
• Educate customers on how to use AT&T products and services.
• Work both indoors and outdoors in various weather conditions.
• Climb ladders, poles, and work in confined spaces when necessary.
• Use handheld devices and software to document work orders and service records.
• Follow safety procedures and company standards.
• Maintain a professional customer-service-oriented attitude.

Qualifications

• High school diploma or GED.
• Valid driver's license with a satisfactory driving record.
• Ability to lift and carry equipment (often up to 80 pounds).
• Ability to work at heights and in varying weather conditions.
• Strong mechanical aptitude and troubleshooting skills.
• Basic computer and technology skills.
• Customer service experience is preferred.

Physical Requirements

• Climbing ladders and utility poles.
• Frequent bending, kneeling, and standing.
• Working outdoors in heat, cold, rain, and other conditions.
• Lifting and moving heavy tools and equipment.

Skills Needed

• Technical troubleshooting.
• Problem-solving.
• Communication and customer service.
• Time management.
• Attention to detail.
• Safety awareness.