Order Coordinator I

The Order Coordinator I is an entry-level position responsible for the accurate entry and processing of service orders. This role supports order fulfillment by reviewing documentation, entering data into internal systems, and coordinating with cross-functional teams to meet delivery timelines. The Order Coordinator I learns the foundational processes, tools, and service types required in a fast-paced telecom environment.

Duties & Responsibilities

• Prepare reports for management as required. Perform miscellaneous duties as assigned by management, including customer account research, special reports and projects.
• Review and validate sales orders for completeness, accuracy, and compliance with internal policies.
• Enter service orders into the companys billing systems.
• Track orders and follow up with internal teams to ensure timely progression through each stage.
• Communicate order status updates and potential delays to internal stakeholders (e.g., Sales, Customer Support).
• Identify and escalate order discrepancies or missing information promptly.
• Support audits and data quality initiatives by ensuring all records are up to date and accurate.
• Participate in training sessions and develop knowledge of telecom services, including voice, data, internet, and transport circuits.

Qualifications

• High school diploma or equivalent; Associates degree in business, telecommunications, or related field preferred.
• Relevant experience (data entry, order processing, customer service, or telecom-related work) preferred.
• Basic knowledge of telecommunications terminology (e.g., circuits, bandwidth, service IDs) preferred.
• Strong attention to detail and high level of accuracy in data entry.
• Excellent organizational skills and ability to manage time effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication skills and willingness to learn in a team-oriented environment.
• Must live in Segra footprint of Charlotte, NC or Columbia, SC. position will be hybrid.