Accountable for developing new products and product enhancements.
This person will be helping to grow the national accounts business with "Beyond Boundaries." client had a consulting firm come in and help them build better business plans, and this person will oversee implementing those plans and making them their own. They will own the National Account strategy and help to align initiatives to what is already in existence. They will help to create a road map and help to identify funding. They will also work on "just do it" projects which will be smaller in scale. The manager is really looking for someone with a strong foundation in LEAN as well (certification preferred). They need to be able to get things done quickly without a whole new organization. This person must be a strong strategic thinker and be able to fill the gap where needed. Strong project/program management skills are required; they must also be strong in process discipline and change management. Agile, Scrum, and Kanban experiences are highly preferred. Salesforce experience is also highly preferred (Communities experience specifically). This resource will need to own a vision and help bring it to life. Also, communication skills are extremely important as this person will need to work with all levels of roles to accomplish tasks. They also need to have worked with Exec level folks and done Exec level reporting.
Required Skills
Top 3-5 MUST HAVEs OR REQUIRED skillset:
- Strategic thinking and the ability to understand the overall objective and how different pieces relate
- Program planning to define the decisions and activities needed to build or accomplish the objective, a sense of ownership of initiatives
- Ability to influence without direct authority given the highly cross-functional and interdependent nature of this work
- Proven ability to lead teams and deliver results. (plus, typical attention to detail, financial acumen, flexibility, comfortable working with unknowns, technical and process aptitude, etc)
Typical Training / Experience - Typically requires BS/BA in a related discipline. Generally, 7+ years’ experience in a related field. Certification is required in some areas OR Advanced degree and generally 5+ years’ experience in a related field. Certification is required in some areas
Influence/People Leadership - Manages Service, Production, or Support employees via subordinate supervisors OR a team of exempt professional individual contributors and associated support staff OR Maybe a manager without direct reports, with primary responsibility for overseeing special groups/projects or processes with dotted-line accountability to the field; Primary contribution is managing other people (rather than applying knowledge); Manages supervisors/team leaders and/or team of exempt individual contributors and associated support staff; Ensures performance planning, coaching, and evaluation occurs per policy; Recommends pay adjustments and promotions; Maybe a functional manager without direct reports but directly leverages, influences, and has on-going access to non-reporting resources
Supervision - Typically supervises supervisors/team leaders and/or a team of exempt professional individual contributors and associated support staff
Span Of Control/Complexity - Typically supervises a team of professional individual contributors; may also directly or indirectly supervise support staff; activities are typically more diverse covering multiple functions OR Activities are highly specific and complex focused on a single subject matter OR May be responsible for complex projects having significant scope/impact
Decision-Making Authority - May recommend/make decisions regarding existing or new programs/initiatives that have a significant impact on business operations/outcomes and carry potential consequences if unsuccessful
Financial - Contributes to the development of an operating plan and budget; Generally responsible for managing or coordinating expenses within a budget or part of a larger budget; May manage or coordinate a project budget or multiple project budgets
Consequence Of Error - Actions at this level can cause or prevent delays, inefficiencies or unnecessary expenses that measurably affect the operational results of a client business or the efficiency and effectiveness of a team &/or projects managed.
Typical Problems Solved - Solutions require analysis and investigation beyond what might have been applied in past experiences; problems are broadly defined and require interpretation
Core Functions - Manages a part of a department or large project team; Supervises, coordinates, provides leadership to, and reviews the work of professional and supervisory level subordinates to accomplish operational plans and results; Estimates staffing needs and schedules and assigns work to direct reports, subunits and/or project team to meet service and budget targets
Technical/Admin Work Performed - Almost fully focused on supervising managers or supervisors OR On technical/ professional contributors OR Maybe an in-depth, seasoned functional manager OR May manage highly complex projects or processes