Client Service Rep I

Job Description

We have 2 positions for a Client Service Rep I with one of our clients in Euless, TX for an initial contract duration of 3 months. No third party candidates considered for this position.

Employees will work 100% onsite until fully trained and then potential for hybrid schedule.

MUST have 1 yr customer service experience or in service industry i.e. restaurant, dependability; ability to be on the phone most of the time; computer literacy

Must be bilingual - English and Spanish

Job Summary:

The position of Client Service Representative I entails being the primary customer support for our contact-center. Success in this position requires that the CSR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Client’s products and services. The CSR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CSR to be confident in both the knowledge of the business as well as Client’s product offerings.

General Responsibilities:

• The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
• Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Client and ancillary partners.
• Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Client Partners.
• May work across other departments to train on resolving different client issues.
• The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
• The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.