ESC - Specialist, Leave Management
Atlanta, Georgia  


We have a Contract position for "ESC - Specialist, Leave Management" with one of our direct clients in Atlanta, Georgia for initial contract duration of  2+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

The Leave Management Specialist is responsible for administering the leave and absence programs for all Client employees from leave initiation through closure, including all appropriate communications and transactional updates related to the employee’s HR record. This role will be responsible for providing consistent, quality care in a high-volume service centre environment.

Primary Duties/Responsibilities:

  • Provide information regarding Leave of Absence policies, guidelines and legislation
  • Receive and process all Leave requests
  • Assess, adjudicate, track and monitor all Leave claims
  • Complete and ensure accurate documentation for all Leave activities
  • Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriate enrolled in benefits (as applicable)
  • Authorize return to work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternate job
  • Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirements
  • Log all interactions in the case management system and/or leave management system
  • Abide by documented standardized best-practice processes when handling inquiries, transactions and requests
  • Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions and requests
  • Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information
  • Display dependability by being punctual and achieving an appropriate level of attendance
  • Attend and participate in on-going training to support the ever changing environment
  • Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase

Required Skills

  • 3-5 years’ experience in leave management and/or employee benefits
  • 3-5 years’ prior relevant experience in a call centre or service centre environment
  • Superior Customer Service skills
  • Excellent oral and written communication skills
  • Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)
  • Attentive listening skills that enable asking of probing questions to aid them in problem solving and issue escalation
  • Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)
  • Detail oriented and able to multi-task
  • Proficient computer skills (Microsoft Word, Microsoft Excel)
  • Dependable and willingness to learn
  • Team player with a positive attitude

 

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