Client Data Steward I

Job Description

We have a position for a Client Data Steward I with one of our clients in Atlanta, GA for an initial contract duration of 11 months. No third party candidates considered for this position.

Responsibilities:

• Understand how the client master data supports Client and ensure any changes to the data will not have a negative impact to any business area.
• Analyze and resolve requests and ensure timely follow-through and completion in accordance with business rules and Service Level Agreements (SLA’s).
• Analyze requests for completeness and follow up with requester accordingly
• Analyze requests to reach proposed resolutions for the creation or update of a client record. This analysis includes validating the legitimacy of the customer, verifying the information requested is correct and determining whether or not the customer is already in internal system (SVOC, DT.com, OVC).
• Evaluate the Dealer/Lender Match automated process output and initiate requests to correct the Lender affiliation with the appropriate dealer account, when applicable.
• This involves analyzing the lenders information and determining the correct account it should be affiliated with in Client. Determine when other groups need to be engaged as part of the analysis and resolution process. Other groups include, but are not necessarily limited to, the various Client business units, Billing, Product Management, Corporate Affairs, Credit & Collections, Inventory and Sales Operations.
• Resolve data quality exceptions, which are identified through monthly data quality reporting.
• Update progress of requests through usage of SFDC and status reporting using Microsoft Outlook tools
• Provide excellent customer service on all client requests and inquiries by owning the issue/question until resolution and following through with the client (internal to Client)
• Maintain master list of data quality issues and pending projects/solutions
• Identify focus areas for improvement opportunities as substantiated by metrics
• Eliminate Root cause ? Execute root cause analysis research, workshops, and other methods to identify the origination of discrepancies and identify process improvement opportunities ? Determine the overall effect on the quality of process, system and policy changes
• Proactively work to identify and resolve issues.