Business Analyst III
Atlanta, Georgia  


We have a Contract position for "Business Analyst III" with one of our direct clients in Atlanta, Georgia for initial contract duration of  10+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

Additional Information:

I would like the resource to be local to Atlanta.  The expected time in the office is not set, I would say the moments that matter such as important meetings, and connecting with stakeholders.  My estimate would be 1 -2 days per week on average.

Role Summary

The Business Analyst III (BA) role is recognized as a creative thought leader and visionary in process and underlying tools for marketing and sales process automation at client Business. The BA will support boundary partners’ needs (e.g., Marketing, Sales, Order Fulfilments, Engineering, Construction, and Product functional leads) with an ability to translate needs into technical specifications within CRM/ Service Delivery tools.  The BA will also work with cross-functional teams and stakeholders on ideas, solutions, and solution implementation and drive desired results for the business.

The BA is routinely called upon to apply mastery of existing and emerging technologies, best practices, and processes. This role will also serve as an SME, provide tactical guidance, and support teammates (contractors or employees) in a leadership capacity as needed. 

Primary Responsibilities

  • Facilitate creation, refinement, and appropriate delegation of Business Requirements utilizing agile or Business Process and Analysis (BPA) methodologies as determined by lead
  • Capture agreed-upon business objectives and processes to define system requirements from internal customers, cross-functional team members and external vendors.
  • Manage Scoring (approving) and claiming processes while ensuring Use Cases are easy to comprehend and traceable.
  • Document the impact of system changes on end-users, internal and external customers
  • Develop and document System Requirements (SRQs), process flows and use cases.
  • Update and assign SRQs to suitable Business Requirements within the Requirements Traceability Matrix (RTM)
  • Conduct SRQ reviews with stakeholders to ensure completeness and adherence to business requirements
  • Review, test and debug design plans in pre-production environments (e.g., QA and UAT) to ensure requirements are met and RTM is maintained.
  • Provide project status (e.g., progress, issues, dependencies, and risks)
  • Participate in business strategy and portfolio discussions.
  • Develop business knowledge from several functional areas.
  • Share acquired knowledge with/and mentor team members.
  • Develop relationships and trust among the team, key stakeholders, and senior management.
  • Facilitates meetings.

Additional Information:

I would like the resource to be local to Atlanta.  The expected time in the office is not set, I would say the moments that matter such as important meetings, and connecting with stakeholders.  My estimate would be 1 -2 days per week on average.

Required Skills

 Typical Training / Experience - Typically requires BS/BA in a related discipline; Generally, 5-8 years of experience in the related field. Certification is required in some areas OR MS/MA and generally 3-5 years of experience in the related field. Certification is required in some areas.

Dept/Org Scope & Impact - Seasoned professional contributor with responsibility for an advanced area of work in the professional field; May be responsible for entire projects or functions having modest scope/impact or portions of projects having considerable scope/impact to department, area, and, at times, business unit results.

Problem Complexity - Performs advanced areas of work for the professional field; Identifies key barriers/core problems and applies problem-solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems.

Autonomy - Independently performs assignments with instruction limited to the results expected. Determines and develops approaches to solutions; Receives technical guidance only on unusual or complex problems or issues.

Knowledge - Possesses and applies comprehensive knowledge of a particular field of specialization to the completion of complex assignments. Advanced knowledge of the organization's technologies and practices Primary contribution is in applying knowledge (product, industry, professional, technical) rather than managing people. Greater than 50% of the time is doing individual contributor work No responsibility for developing and managing operating plans/budgets

Influence/People Leadership - May oversee the completion of projects or assignments, including planning, assigning, monitoring, and reviewing progress and accuracy of work, evaluating results, etc.; Contributes to employees' professional development, but does not have hiring or firing authority.

Qualifications:

Minimum

  • 5+ years relevant experience in full life cycle product implementation (e.g., requirements gathering, process design, configuration, functional design, testing, conversion, and deployment) of CRM and SFA (Salesforce Automation) systems.
  • Ability to grasp and explain the complicated subject matter to others across the business that are less connected to the situation and/or are less technically-oriented
  • Exceptional business acumen, and story-telling skills with the ability to communicate and drive action.
  • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization.
  • Demonstrate ability to multi-task, work under pressure, and think analytically.
  • Possess in-depth, hands-on knowledge, and experience with at least one industry standard CRM system; preferably Salesforce.com.
  • Manage and adhere to the product roadmap for CRM in conjunction with functional leads

Preferred Skills

  • Prior experience actively supporting or working in Sales Organization: Lead Management, Account Management, Opportunity Management, Contact Management, External List Management, Personalization, and Customer Lifetime Value
  • Bachelor’s degree in Business Administration, Project Management, Computer Science, Information Systems, or a related field. MBA a plus
  • Salesforce.com certification, Scaled Agile Certification, or Green Belt Certification

Experience in the following:

  • Creating test cases and user testing
  • Telecommunications industry
  • Agile or Business Process and Analysis methodologies and execution
  • Jira for ticket and workflow management
  • Visio or iGrafx for process mapping

 

(For Candidate use only)

   
 

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