Associate Assistant Field Technician
San Bernardino County, California  


We have a Contract position for "Associate Assistant Field Technician" with one of our direct clients in San Bernardino County, California for initial contract duration of  18+ months.

Job Description

Candidate must possess the proven ability to install and setup new IT equipment, (Laptop/workstation, Docking station, Monitors, Keyboard/Mouse, and laptop cable lock).  Old equipment will be re-claimed and repackaged for retirement.  Perform basic inventory management.  Identify and escalate incidents related to the installation to the team leader. May also including initial workstation test and configuration to local printers.

  • Candidate will work as a two-member team according to a pre-defined deployment schedule in tandem with a dedicated scheduling staff/task assigner.  The ability to maintain defined appointments/customer contact is required.  
  • The candidate will escalate any incidents to leads and management where necessary.
  • Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Must accurately record, update and document information regarding the deployed hardware using the defined deployment processes.
  • Must maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.  

Essential Job Functions:

  • Performs hardware unboxing, installation of new, move and remove of old based upon prescribed procedures and processes. Immediately escalates unresolved issues or problems.
  • Supports documentation maintenance by updating information and changes as directed.

Required Skills

  • One or more years working with Computer installations and setups
  • Must follow company escalation policy (not try to solve problems on their own)
  • Possess a Valid California’s Driver’s license
  • Good driving record
  • Comfortable driving a 16-foot truck (if needed)
  • Ability to lift 50lbs
  • Must live in or near San Bernardino County, CA.  (All work will be done at client sites, no remote work)

Other Qualifications

  • Interpersonal skills to interact with clients and team members
  • Communication skills
  • Organization skills to balance and prioritize work
  • Candidates should also have their own cell phone with cellular and data service to keep in contact with project coordinator to provide daily installation updates.

Work Environment

  • Travel within San Bernardino County (California) Central Warehouse to Client office environments
  • May require some shift or after-hours work.

 

(For Candidate use only)

   
 

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