"Service Desk Analyst"
with one of our direct clients in
for initial contract duration of
Our Client is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to APS schools and administrative locations.
The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the proficiency and level of expertise, the Service Desk Analyst may be selected to be part of the level 2 support (within the service desk) to provide expert support to other Analysts for critical issues or applications.
Scope of Work/Key Responsibilities:
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