mkirthika@3ipeople.com
Hourly
Experience
Location
We have 2 positions for a Service Desk Analyst with one of our clients in Atlanta, GA for an initial contract duration of 10 months. US citizens and all those authorized to work in the US are encouraged to apply.
Our Client is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to APS schools and administrative locations.
Summary:
The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the proficiency and level of expertise, the Service Desk Analyst may be selected to be part of the level 2 support (within the service desk) to provide expert support to other Analysts for critical issues or applications.
Scope of Work/Key Responsibilities:
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