Senior Technical Business Analyst
Atlanta, Georgia  

We have 2 Contract positions for "Senior Technical Business Analyst " with one of our direct clients in Atlanta, Georgia for initial contract duration of  11+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

Consults with internal customers and external vendors to capture agreed-upon business objectives and processes. Performs research and fact-finding to determine business requirements for development of end-user programs, operational procedures and support. Communicates these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users' goals. Business Analysts create system requirements, collaborating with the design teams to determine that application, database, & other system impacts based on the requirements. The Business Analyst works closely with other members of the technical teams to ensure all requirements are addressed in the solution design.

  • Facilitate creation of Business Requirements following a traditional approach, or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor
  • Manage Scoring (approving) and Claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications.
  • Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers
  • Develop System Requirements (SRQs), including process flows and use cases
  • Conduct SRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements
  • Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define system requirements
  • Update and map SRQs to Business Requirements in the Requirements Traceability Matrix (RTM)
  • Review Architecture, Engineering and Application Development designs and QA / UAT test plans to ensure requirements are met and the RTM is updated as required
  • Provide BA support for software testing and debugging plans to ensure requirements are met
  • Provide status reporting for project progress, issues, dependencies and risks

Level I:

  • Typically performs smaller chunks of work or is one of many analysts on a project
  • Work is reviewed with frequent process checks during larger projects
  • Sphere of relationship and influence is primarily within the work team

Additional Information:

ACTUAL JOB DESCRIPTION: Our Client has an exciting opportunity for Senior Technical Business Analyst with experience in Salesforce to be a member of the CRM team. He or she will be responsible for supporting existing CRM systems as well as aid the implementation of new functionality and new systems.

Major tasks - As part of the CRM team they will ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution.

  • Document business needs; identify gaps between business needs and standard CRM application functionality; design and document solutions that fill the gaps; and provide detailed business requirements specifications for developers.
  • Develop and maintain end user training documentation and deliver training to users as required.
  • Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities. - Support, analyze, and resolve critical production application issues as required.
  • Construct summary and detailed views in (SFDC) for all CRM subject areas (campaign, lead, prospect, opportunity, pipeline, account, and revenue activities). - Provide guidance for system/process workflow template development and data filtering criteria within CRM systems.
  • Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data.
  • Perform and/or provide oversight on mass data uploads into CRM systems.
  • Implement new departments into Salesforce CRM platform as required.
  • Research and implement new releases, patches, and system updates of CRM system/s as required.
  • Lead small and mid-size projects from inception through implementation following SDLC and project management best practices.
  • Drive user adoption of CRM systems to ensure compliance and success of the tool.
  • Provide guidance and assistance to Jr team members as needed.
  • Support and implement various non CRM/Marketing applications as required.
  • Perform other job-related functions as assigned.

Required Skills

Target Years of Exp: 6+

Top 5 Must Haves:

  • Salesforce Administrator Certification; Problem Solving Skills; Effective Communicator; Self-Starter; Detail Oriented

Typical Training / Experience - Typically requires BS/BA in related discipline; Generally 5-8 years of experience in related field. Certification is required in some areas OR MS/MA and generally 3-5 years of experience in related field. Certification required in some areas

Dept/Org Scope & Impact - Seasoned professional contributor with responsibility for an advanced area of work in the professional field; May be responsible for entire projects or functions having modest scope/impact or portions of projects having considerable scope/impact to department, area, and, at times, business unit results

Problem Complexity - Performs advanced areas of work for the professional field; Identifies key barriers/core problems and applies problem-solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems

Autonomy - Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions; Receives technical guidance only on unusual or complex problems or issues

Knowledge - Possesses and applies comprehensive knowledge of particular field of specialization to the completion of complex assignments. Advanced knowledge of organization's technologies and practices Primary contribution is in applying knowledge (product, industry, professional, technical) rather than managing people. Greater than 50% of time is doing individual contributor work No responsibility for developing and managing operating plans/budgets

Influence/People Leadership - May oversee the completion of projects or assignments, including planning, assigning, monitoring, and reviewing progress and accuracy of work, evaluating results, etc.; Contributes to employees' professional development, but does not have hiring or firing authority


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Maximum file size 5mb (doc/docx/pdf/rtf)