Senior Technical Business Analyst
Atlanta, Georgia  

We have 2 Contract positions for "Senior Technical Business Analyst " with one of our direct clients in Atlanta, Georgia for initial contract duration of  11+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

Consults with internal customers and external vendors to capture agreed-upon business objectives and processes. Performs research and fact-finding to determine business requirements for development of end-user programs, operational procedures and support. Communicates these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users' goals. Business Analysts create system requirements, collaborating with the design teams to determine that application, database, & other system impacts based on the requirements. The Business Analyst works closely with other members of the technical teams to ensure all requirements are addressed in the solution design.

• Facilitate creation of Business Requirements following a traditional approach, or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor
• Manage Scoring (approving) and Claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications.
• Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers
• Develop System Requirements (SRQs), including process flows and use cases
• Conduct SRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements
• Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define system requirements
• Update and map SRQs to Business Requirements in the Requirements Traceability Matrix (RTM)
• Review Architecture, Engineering and Application Development designs and QA / UAT test plans to ensure requirements are met and the RTM is updated as required
• Provide BA support for software testing and debugging plans to ensure requirements are met
• Provide status reporting for project progress, issues, dependencies and risks

Level I:

• Typically performs smaller chunks of work or is one of many analysts on a project
• Work is reviewed with frequent process checks during larger projects
• Sphere of relationship and influence is primarily within the work team

Additional Information:

ACTUAL JOB DESCRIPTION: Our Client has an exciting opportunity for Senior Technical Business Analyst with experience in Salesforce to be a member of the CRM team. He or she will be responsible for supporting existing CRM systems as well as aid the implementation of new functionality and new systems.

Major tasks - As part of the CRM team they will ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution.

• Document business needs; identify gaps between business needs and standard CRM application functionality; design and document solutions that fill the gaps; and provide detailed business requirements specifications for Salesfore.com developers.
• Develop and maintain end user training documentation and deliver training to users as required.
• Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities. - Support, analyze, and resolve critical production application issues as required.
• Construct summary and detailed views in Salesforce.com (SFDC) for all CRM subject areas (campaign, lead, prospect, opportunity, pipeline, account, and revenue activities). - Provide guidance for system/process workflow template development and data filtering criteria within CRM systems.
• Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data.
• Perform and/or provide oversight on mass data uploads into CRM systems.
• Implement new departments into Salesforce CRM platform as required.
• Research and implement new releases, patches, and system updates of CRM system/s as required.
• Lead small and mid-size projects from inception through implementation following SDLC and project management best practices.
• Drive user adoption of CRM systems to ensure compliance and success of the tool.
• Provide guidance and assistance to Jr team members as needed.
• Support and implement various non Salesforce.com CRM/Marketing applications as required.
• Perform other job-related functions as assigned.