Collections Specialist II - in House

Job Description

We have a position for a Collections Specialist II - in House with one of our clients in Atlanta, GA for an initial contract duration of 11 months.

• Promotes customer retention and reduces bad debt by collecting monies via telephone and in the field from delinquent and non-pay disconnected accounts across all product lines including Client Media and Client Business Services while remaining in accordance with State and Federal privacy and collection laws.
• Promotes positive customer relations by effectively communicating with customers, both on the phone and in person. Reduces equipment loss by recovering converters and remote units in the field from delinquent and disconnected accounts.
• Safeguards all company monies and assets collected. Safeguards all company issues work orders, sensitive customer information tools, and intellectual property.
• Promotes positive customer relations by effectively communicating with customers, both in person and on the phone, about relevant company policies and procedures, and by negotiating resolutions in a sensitive and professional manner.
• Assures accurate company records by completing reports, documenting payment plans, and mailing standard letters. Provides audit, clerical, and telephone support by checking, processing, and inputting information from pending work orders.
• Minimizes financial losses through the timely processing of equipment retrieval requests, bankruptcies filings (to include debt re-organization/credit counseling vendors), public administration filings, return checks, stolen and fire damaged equipment reports and credit card denials.
• May perform soft disconnect in customer database when appropriate. Proactively monitors ¿at risk¿ accounts to prevent high dollar write-offs.
• Participates in investigations of telephone fraud. Responds to inquiries of rate, services and possible fraud to ensure that subscriber¿s complaints are answered in accordance with the requirements of the state tariffs and/or governmental regulatory agencies. Any possible recourses and options are fully investigated and brought to resolution.
• Follows all field job safety requirements as defined by company policy, including but not inclusive of; driving safety, the company provided equipment procedures, ladder safety, and handling procedures, etc.
• At higher levels, provides intermediary leadership for Credit Services department. Provides supervisory support in the absence of the supervisor. Aids in the achievement of department goals by performing duties that support field and internal collection efforts. Answers escalated calls and networks with other departments to troubleshoot and solve issues.