Sales Supt Spec

Job Description

We have a position for a Sales Supt Spec with one of our clients in Oklahoma City, OK for an initial contract duration of 6 months. No third party candidates considered for this position.

Provides operational and support services to the entire sales organization which could include: inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third party sites and may also include advertising inventory management.

• Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy.
• May initiate new service order requests, coordinates and tracks product/service installation process.
• Support and lead ad hoc projects generated by Client’s Sales Channels.
• Prepares reports as requested.
• Educates customers on Client’s products & services.
• Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.
• Draft routine client and/or customer correspondence.
• Responds to questions, helps resolve problems, and directs calls to appropriate resources.
• Completes special operational and client projects as assigned.
• Acts as liaison and coordinator with other departments, outside vendors, and external customers.
• Provides order activity updates to Sales Support Manager / or Supervisor.
• May coordinate and process off-line orders coming through G2B, E-commerce, Friends and Family.
• May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.
• May provide assistance conducting refresher training with existing Reps.
• May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.
• May assist in pre-sale planning activities and post-sale activities.
• May coordinate sales project events and other activities with sales force.
• Client’s Business
• May manage all orders from initial sale through installation and billing.
• May interface with all areas of the installation process to ensure orders are completed by the delivery date.
• May sell services to inbound-calling customers.
• May assist with overflow call-handling duties for inbound retention, sales, etc.
• Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders.
• Works closely with local billing coordinators to ensure, sold, installed and billed revenues are accurate.
• Client’s Media
• May prepare sales presentations, proposals, and media kits.
• May pull qualitative research and assist in building and exporting advertising schedules.
• Complete change orders, promotions/taggables paperwork and traffic instructions.

Typical Training / Experience - HS diploma, GED or relevant work experience; Specialized skill training/certification may be required; 2-5 years of experience in area of responsibility required

Dept/Org Scope & Impact - Fully functioning support role having greater responsibility to perform all (or most) most of the standard work within the function; moderate impact to the department

Problem Complexity - Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex; Refers complex, unusual problems to supervisor/manager

Autonomy - Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques; Work typically involves regular review of output by a senior coworker or supervisor/manager

Knowledge - Demonstrates basic knowledge of a technical or specialty area; Readily learns and applies new information/concept in area of practice

Additional Information:

• Top 5 Must Haves data entry experience, Microsoft applications experience - Excel proficiency required, attention to detail, self-directed and able to work within daily deadlines, and work in a highly collaborative team environment.
• Shift: Monday - Friday 8A - 5P
• Position will be remote 60% of time. Required to be in-office 2 days per week.
• Previous media experience in broadcast television, cable system or radio preferred. Specifically in the area of order management, reporting, troubleshooting and internal customer service.
• Regular weekly schedule will be up to 40 hours per week. This position will serve as a backup to the sales support team and may provide support to other departments as needed.