May require an associate's degree in a related area and at least 3 year or equivalent experience in the field or in a related area. Substitutions: Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) One (1) year of work experience as a Systems Administrator-Associate and Help Desk Coordinator-Intermediate may substitute for all of the required experience.
The right candidate will have experience working in a fast paced environment providing technical support via the phone, email and remote connection to the user's device. This position requires patience and excellent verbal communications skills in an environment where the user's first priority is serving the citizens of Client.
The best candidate will come with experience in providing support over the phone for Microsoft products such as O365, Outlook, Excel, SharePoint, Word, etc. Teams would be a plus. Cyber security awareness is mandatory. A candidate with experience in a virtual environment is necessary and VMWare Horizon is a plus.
Candidate must live local and be available for a WebEx and possible in person interview.