The Employee Service Center HR Administrator works as part of a dedicated team of HR professionals, serving approximately 33,000 Client employees in the United States. Responsibilities include the oversight, coordination and entry of Benefits, Onboarding and HR information in the PeopleSoft system for employees in multiple locations. This also includes the processing of employee data changes, benefit family status changes and retirement information in accordance with company guidelines and procedures. The ESC Tier II HR Administrator is the subject matter expert on these procedures, ensures all HR transactions are processed in a timely and accurate manner. The ESC Tier II HR Administrator must understand all benefit programs, respond to inquiries and resolve concerns while demonstrating a high-level of support and customer service.
Top 3-5 MUST HAVEs OR REQUIRED skillset:
HR, Benefits, Shared Service/Call Center; Benefits experience is top priority. Ideal candidate has experience working in a call center dealing with HR/Benefits questions, onboarding experience. Peoplesoft/Workday experience would also be beneficial.
High School Diploma or equivalent required
Minimum 3 years benefits/HR experience and high-volume processing for a medium to large workforce. Working knowledge of common benefits terminology. Experience with HR systems data entry and reporting is essential. Multi-state HR/benefits experience desirable.
Strong communication and interpersonal skills required. Attention to detail and accuracy is essential. Effective customer service, time management and organizational skills necessary. Commitment to quality and collaboration in a team-based environment. Proficiency in PeopleSoft or similar HR system and Microsoft Office 2010, including strong MS Excel skills, is essential.
Accomplishments (Degrees, Certifications, Languages):
- Ability to sit for prolonged periods of time.
- Work Environment:
- Vision abilities required include close, distance, color, and depth perception.