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Prasad Garimalla

pgarimalla@3ipeople.com


Job ID :J17367

Location : Atlanta, GA

Duration :1 year.

Interview Type :Face-to-Face

Legal Status :

Job Type :Contract

Background Checks :County Criminal History, Drug Test, Education Verification, Motor Vehicle Report

No Of Openings :1

No Of Hours per week :N/A

Sorry, Job Status has been changed to Cancelled

Engineer-System - Telephony - Avaya

$93 - $93

Hourly

< 3 Years

Experience

Atlanta, GA

Location

Job Description

We have a position for a Engineer-System - Telephony - Avaya with one of our clients in Atlanta, GA for an initial contract duration of 1 year. No third party candidates considered for this position.

Our Voice Engineers are detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex problems and delivering sustainable contact center designs for our customers.  We are looking for ambitious and communicative hands-on individuals who are comfortable working as part of an interdisciplinary team, have experience working in fast-paced environment and who have passion and skills to assist in maintaining our legacy applications while focusing on implementing current cloud based services (PureCloud)

This role will work with other Voice Engineers, Voice Services teams that support the PBX, Project Managers and end users to focus on designing, implementing and supporting high availability, robust solutions to support the many business units contact centers.  A major part of this role will be working very closely with key stakeholders, Contact Center leaders, Work Force Management teams, vendors while resolving requests and incidents. Ideally, this person will correlate issues to determine tools or process to reduce the reoccurrence while adhering to agreed service levels.   

PRIMARY DUTIES AND RESPONSIBILITES:

  • Design, implement and support the multiple auctions and auction related services with the contact center application Avaya.
  • Share knowledge and collaborate with other team members along with other Voice Services team.
  • Stay current with new releases of applications features and enhancement
  • Participate in the design, setup, configuration and support of complex  Avaya IVR/ACD PBX,  call routing, recording, skills etc.
  • Provide 2nd and 3rd level support for the entire Voice Services organization.
  • Proficient with resolving issues with Call Manager, Session Border Controllers, Gateways, CIC servers and media servers. 
  • Fully support and manage approximate 4000 consumers of contact center application functionality.
  • On a rotating basis, provide after hour coverage to respond to network related issues occurring either before or after support hours.

Preferred Skills

AMP, AMP, AMP, AMP, AMP, AMP

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