Applications Support Spec I

Job Description

We have 4 positions for a Applications Support Spec I with one of our clients in Atlanta, GA for an initial contract duration of 5 months. No third party candidates considered for this position.

Responsible for an assigned range of activities which ensure the operational effectiveness of the business focusing on execution and daily task delivery in one or more of the following key areas:  service location creation / configuration and activation of network capability and/or telephony networking.   Interacts effectively with internal customers and appropriate system partners to conduct necessary research to resolve issues.  Actively seeks and evaluates opportunities for process improvement. 

POSITION RESPONSIBILITIES:

• On time delivery of ticket / task handling to enable delivery of KPIs.
• Address configuration set up for Residential and Commercial Business house location address new builds, individual address additions, roommate, and home office accounts.
• Validates and manages House File uploads for all access activity including but not limited to, node feed / designation / migration / segmentation, signal access and dwell location components, product provisioning and monitoring account set ups, serviceability activation, and any other key indicators required for downstream applications and tools to support offering of services at a given location.
• Ensure access point designation accuracy within ICOMS to enable activation and provisioning of all product offerings.
• Proactively monitors and works incoming tasks and incidents logged into one of the work flow tools or incident-management database system (e.g. UET Keystone).
• Provisioning of all service orders by translating network solution designs into viable call paths to enable telephone service delivery. 
• Identifies customer concerns and resolves or escalates customer issues expediently and accurately within documented timeframes.