Retirement Plan Administrator

Job Description

We have a position for a Retirement Plan Administrator with one of our clients in Atlanta, GA for an initial contract duration of 1 year. No third party candidates considered for this position.

Provide the timely delivery of retirement, termination, and death calculations to the client Pension Plan participants and beneficiaries. Respond to inquiries and accurately process high volume of intermediate and complex Tier 2 and Tier 3 requests, including benefit estimates, retirement applications, death claims, payment setups, and retiree healthcare elections/changes within established time frames. Review, update and maintain confidential information in multiple systems (Workday, Benefit Connect, and Bank of New York Mellon). Manage Tier 2 and Tier 3 active and pended cases according to service level agreements. Provide system support for plan participants with online enrollment, application of benefits, intermediate and complex technical issues. Research and resolve data discrepancies. Manage monthly reports and external communication.

Primary Responsibilities

• Determine eligibility and process benefit estimates, retirement calculations, and death benefit claims for the client Pension Plan participants.
• Research and respond to service related inquiries.
• Reference pension plan provision sections in regards to administrative issues.
• Demonstrate problem solving skills relating to the pension administration systems (Workday and/or Benefit Connect).
• Provide outstanding customer service to plan participants, beneficiaries, and Employee Service Centers.
• Review and enter demographic data, salary, job codes, retiree healthcare premiums, tax withholdings, banking information, and beneficiary options.
• Calculate and enter monthly and retroactive pension benefits due.
• Request payroll modifications and adjustments for replacements and/or required minimum distribution.
• Validate and initiate overpayment recovery.
• Process Social Security recalculations.
• Provide inbound/outbound call handling support as needed.
• Assist with identifying reporting and query needs.
• Accurately update and maintain electronic records.
• Answer general 401(k) administration questions.

Minimum:

• Bachelor’s Degree and 5 years, or minimum 10 years of relevant work experience.
• Strong mathematical skills and familiarity with general accounting principles.
• Experience with pension plans and pension plan software required.
• Ability to comprehend, retain and communicate pension plan rules.
• Ability to articulate information clearly, and respond to inquiries via email, fax, mail.
• Ability to determine eligibility, process and review intermediate and complex pension related transactions to execute next steps.
• Strong organizational skills; ability to multi-task and handle deadlines effectively in a fast paced environment.
• Demonstrate excellent judgement and decision making skills.
• Excellent interpersonal, verbal, and written communications skills.
• Self-motivated with a good work ethic; discipline to work effectively both independently and in a team environment; ability to establish strong, positive relationships.
• Strong computer skills (Proficiency using Microsoft Office tools (specifically: Excel, Word, and PowerPoint).
• Ability to handle sensitive situations with professionalism and confidentiality.
• Analytical and creative problem solving skills; strong attention to detail.

Preferred:

• Advanced degree preferred
• Experience using HR systems to administer benefits, preferably Workday.
• Proven ability to serve as a quality reviewer is preferred.

Target years of experience:   3-5

Top 3-5 MUST HAVEs OR REQUIRED skillset: Pension administration experience

Attention to detail