Applications Support Spec I

Job Description

We have a position for a Applications Support Spec I with one of our clients in Atlanta, GA for an initial contract duration of 1 year. No third party candidates considered for this position.

• Provides application supports; installs, configures, upgrades, troubleshoots, monitors, and maintains software and hardware; supports mobile workforce;
• Manages and develops all user satisfaction methodologies to evaluate services rendered to system users; establishes process to monitor performance of support personal, reviewing response times, problem logs, trends and problem reporting
• Evaluates and recommends changes to support procedures as part of an ongoing assessment of daily operations; recommends hardware/software enhancements to increase productivity
• Consults with customers on all aspects of end-user computing and systems software; resolves more complex, less defined issues;
• Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system;
• Maintains passwords, data integrity and systems security for the application environment;
• Provides technical support and guidance through tier II support, training and publication of documentation;
• Conducts site surveys and implements moves; adds/changes/modifications to existing equipment through work request system;
• Evaluates, maintains, modifies (e.g. creates macros, templates), and documents application packages; participates in the testing and evaluation of new packages/applications; implements prototypes, and consults with customers on selection of software applications;
• Manages production assets (hardware, software, etc.) using asset management tools;
• Creates and implements software distribution methods and standards;
• At higher levels, responsible for administration and day-to-day operations of Client local area network (LAN); installs LAN software upgrades including planning and scheduling, testing and coordinating, and maintains integrity of the LAN software and hardware; performs LAN security procedures, including implementing log-in requests; evaluates new products and technologies to determine impact on existing system configurations;
• May provide functional guidance, advice, and/or training to less experienced support employees