Applications Support Spec I
Atlanta, Georgia  


We have a Contract position for "Applications Support Spec I" with one of our direct clients in Atlanta, Georgia for initial contract duration of  12+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

  • Provides application supports; installs, configures, upgrades, troubleshoots, monitors, and maintains software and hardware; supports mobile workforce;
  • Manages and develops all user satisfaction methodologies to evaluate services rendered to system users; establishes process to monitor performance of support personal, reviewing response times, problem logs, trends and problem reporting
  • Evaluates and recommends changes to support procedures as part of an ongoing assessment of daily operations; recommends hardware/software enhancements to increase productivity
  • Consults with customers on all aspects of end-user computing and systems software; resolves more complex, less defined issues;
  • Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system;
  • Maintains passwords, data integrity and systems security for the application environment;
  • Provides technical support and guidance through tier II support, training and publication of documentation;
  • Conducts site surveys and implements moves; adds/changes/modifications to existing equipment through work request system;
  • Evaluates, maintains, modifies (e.g. creates macros, templates), and documents application packages; participates in the testing and evaluation of new packages/applications; implements prototypes, and consults with customers on selection of software applications;
  • Manages production assets (hardware, software, etc.) using asset management tools;
  • Creates and implements software distribution methods and standards;
  • At higher levels, responsible for administration and day-to-day operations of Client local area network (LAN); installs LAN software upgrades including planning and scheduling, testing and coordinating, and maintains integrity of the LAN software and hardware; performs LAN security procedures, including implementing log-in requests; evaluates new products and technologies to determine impact on existing system configurations;
  • May provide functional guidance, advice, and/or training to less experienced support employees

Required Skills

Typical Training / Experience - Typically requires BS/BA or Associates degree in related discipline. Certification may be required in some areas; Generally 0-2 years of experience in related field OR MS/MA/MBA or law degree and generally 0-1 year of experience in related field

Dept/Org Scope & Impact - Entry level professional contributor on a project or specialty work team; Work is similar to that performed by senior-level employees in support/paraprofessional roles without degrees/certification to gain practical exposure to application of theories/principles of specialized area; Work is of limited scope, typically on smaller, less complex projects/ assignments or providing support for larger projects/ assignments that have department and area impact Performs basic tasks and functions for professional field of work; Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly-defined problems; Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in routine research/data

Problem Complexity - Performs basic tasks and functions for professional field of work; Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly-defined problems; Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in routine research/data

Autonomy - Nature of work requires general supervision; exercises judgment; may be paired with a mentor; Work typically involves regular process checks or review of output by a coworker and/or supervisor

Knowledge - grasp of professional principles and skills. Knows and effectively uses fundamental concepts, practices, and procedures of particular area of specialization Influence/People Leadership - May provide general guidance/direction to or train junior level support personnel

 

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