Web Content Designer - Level 4

Job Description

We have 8 positions for a Web Content Designer - Level 4 with one of our clients in Hartford, CT for an initial contract duration of 11 months. US citizens and all those authorized to work in the US are encouraged to apply.

This is Us

Our client is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service, you’ll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the client is the place for you.

Is This You?

• Digital Mastery. You create high-impact web experiences that change people’s lives.
• Solution Focused. You easily see problems in everyday processes and seek ways to solve them.
• Data Aware. You know how to use data and user feedback to radically improve content.
• Customer-centric. You understand high-level UX and how to design digital journeys for real people.
• Info Junkie. You stay on top of industry news and the latest best practices for your skillsets.
• Highly Organized. You understand project planning, agile methodology, and delivering on deadlines.
• Service-Oriented. You are passionate about public service and improving experiences for citizens.

About the Role

• The Content Developer will work closely with our cross-functional project team focused in building and improving the client’s digital government services. The Content Developer will support the mission by assessing customer needs and creating content for websites, knowledgebase hubs, chatbots, and digital applications. An ideal candidate should know content inside and out – how to structure it, how to write it, how to use it in UX design, and how to track it. You must be an expert copywriter, but you must also show a high level of mastery of content taxonomy, SEO, service design, and optimizing customer journeys. 
• You will need to have a deep understanding of our audience and be able to clearly communicate how your content will address their needs. In addition, the candidate should show a command of content analysis, as well as creating mobile-first experiences and working across teams. 

Administrative Considerations

The Content Developer will work as part of an enterprise digital service team. They will work iteratively on multiple website projects using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.

The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked. Travel to various state offices will be required. State Agencies are located in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided.

Use of State Resources: The contractor will share a dedicated office space and will be provided with all computer hardware and software needed to execute and perform the duties for this program.

Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential, or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.