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Technical Analyst IV
Atlanta, Georgia  


We have 2 Contract positions for "Technical Analyst IV" with one of our direct clients in Atlanta, Georgia for initial contract duration of  4+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

TECANL: The Technical Analyst understands the business/project needs & works with Business Analyst to validate the business requirements and determine the system requirements. The Technical Analyst collaborates with the design teams to determine application, database, & other system impacts based on the requirements. The Technical Analyst works closely with other members of the technical teams to ensure all requirements are addressed in the solution design.

  • Works with Business Analyst to interpret customer and business needs and translate them into application, system, technical and operational requirements.
  • Engages and participates in projects/applications requirement sessions in order to ensure proper technical requirements are clearly documented, testable, and managed.
  • May works closely with business and boundary partners (Field Operations, Customer Care and vendors) to support application lifecycle from development through implementation.
  • Communicates technical and business aspects of work efforts between team members.
  • Determines impact on existing applications & databases based on requirements. Understands applications and systems and provides development input to architects/engineers during the analysis phase.
  • Provides project manager with time and resource estimates for technical requirements.
  • Works with technical team to ensure all requirements are addressed in solution design.
  • Coordinates with QA for testing new features and bug fixes to verify results are as expected.
  • Works directly with Development and QA teams to complete application implementations with minimal impact to customers.
  • Develops technical documentation, processes, installation procedures and service guides, application training information and may assist in the development of end-to-end documentation for various projects and supported products/applications
  • Participates in peer review of solution design documentation.
  • Reviews vendor documents as appropriate including detailed functional specifications, and file and field layouts and determines if vendor solutions meet Client requirements.
  • Develops measurements and reports on key service-level metrics.
  • Possesses a clear understanding of the architecture standards, a high-level understanding of the business, and a deep understanding of respective domain architectures (business, information, application, technology)
  • Depicts the enterprise information conceptually, logically and physically 16-Identifies architectural implications of the business requirements

ACTUAL JOB DESCRIPTION:

  • Client has an exciting opportunity for Senior Technical Business Analyst with experience in Salesforce to be a member of the CRM team. He or she will be responsible for supporting existing CRM systems as well as aid the implementation of new functionality and new systems.

Major tasks:

  • As part of the CRM team they will ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution.
  • Document business needs; identify gaps between business needs and standard CRM application functionality; design and document solutions that fill the gaps; and provide detailed business requirements specifications for Salesfore.com developers.
  • Develop and maintain end user training documentation and deliver training to users as required.
  • Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities.
  • Support, analyze, and resolve critical production application issues as required.
  • Construct summary and detailed views in Salesforce.com (SFDC) for all CRM subject areas (campaign, lead, prospect, opportunity, pipeline, account, and revenue activities).
  • Provide guidance for system/process workflow template development and data filtering criteria within CRM systems.
  • Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data.
  • Perform and/or provide oversight on mass data uploads into CRM systems.
  • Implement new departments into Salesforce CRM platform as required.
  • Research and implement new releases, patches, and system updates of CRM system/s as required.
  • Lead small and mid-size projects from inception through implementation following SDLC and project management best practices.
  • Drive user adoption of CRM systems to ensure compliance and success of the tool.
  • Provide guidance and assistance to Jr team members as needed.
  • Support and implement various non Salesforce.com CRM/Marketing applications as required.
  • Perform other job-related functions as assigned.

Required Skills

Target Years of Exp: 6+

Top 5 Must Haves:

  •  Salesforce Administrator Certification; Problem Solving Skills; Effective Communicator; Self-Starter; Detail Oriented

Typical Training / Experience - Typically requires BS/BA in related discipline. Generally 8+ years experience in related field; certification required in some areas - OR - MS/MA and generally 5-7 years experience in related field; certification required in some areas

Dept/Org Scope & Impact - Recognized subject matter expert. Concerned with problems that have a direct and important effect on business programs and results Routinely called upon to apply/demonstrate mastery of existing and emerging technologies, practices, and processes May direct major projects or programs with significant business impact within department, functional area

Problem Complexity - Performs leading-edge areas of work for the professional field Displays a high level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or within department problems Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes

Autonomy - Operates with considerable latitude. Situations may have little or no precedent provoking original or new concepts or approaches without guidance from others Reaches decisions under conditions of uncertainty

Knowledge - Possesses extensive knowledge in primary discipline or technical/ scientific area State-of-the-art knowledge of technologies, processes, and practices Primary contribution is in applying knowledge (product, industry, professional, technical), rather than managing people

Influence/People Leadership - Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems Cross-department considerations are often present May provide oversight to employees¿ professional development, but does not have unilateral hiring or firing authority May oversee the completion of projects or assignments, including planning, assigning, and reviewing Industry

Leadership - May participate in industry events and be a representative on an industry-wide committee Internally recognized for knowledge and expertise in certain technical domains. May contributed to external publications, author or co-author patents, periodic contributions to the technical community body of knowledge, etc.

Innovation - Applies innovative solutions to problems. Strategic Vision - Occasionally contributes to the development of long-term strategy for specific functional areas.

 

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