Business Process Analyst IV
Atlanta, Georgia  

We have a Contract position for "Business Process Analyst IV" with one of our direct clients in Atlanta, Georgia for initial contract duration of  6+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

PRCHG: Responsible for working with internal business groups on reviewing, analysing, and evaluating business processes, business systems, and user needs to achieve process and change improvements and to improve overall business results. May specialize in one or more of the following areas: business process analysis and reengineering, change management and measurement, and process-driven systems requirements.

  • Plans perform and implements process improvement and/or change management initiatives.
  • Develops and implements processes to establish and maintain quality standards of existing products and services.
  • Develops policies, methods and procedures to support and lending to improvement of business processes and in support of change management.
  • Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
  • Ensure that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented
  • Researches best business practices within and outside the organization to establish benchmark data.
  • Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
  • Develops and authors methods and procedures / job aides, processes and other formalized documents based on business requirements.
  • Determines how new information technologies can support reengineering business processes.
  • Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Diagrams and evaluates existing processes.

Responsibilities will include:

  • Plan and manage the implementation of Beyond Boundaries capabilities in the  client ecosystem, including both local market and central teams, across all functions, but with primary focus on fulfillment and post-install Service Support and Billing
  • Ensure the communications and training needs of the ecosystem are met, aligned with the magnitude and impact of the changes being implemented
  • Maintain a regular feedback system from the field, target customers, and central functions to identify and address risks and issues
  • Lead the escalation and resolution of Beyond Boundaries risks and issues and drive cross-functional improvements consistent with Beyond Boundaries strategy, organizational needs and client  objectives
  • Provide ongoing input to the Beyond Boundaries roadmap including identification of additional capabilities required for Beyond Boundaries success

Required Skills

Top 3-5 MUST HAVES OR REQUIRED skillset:

  • Strategic thinking
  • Consensus building
  • Program management
  • Process improvement
  • Change Management

Typical Training / Experience - Typically requires BS/BA in related discipline. Generally 8+ years experience in related field; certification required in some areas - OR - MS/MA and generally 5-7 years experience in related field; certification required in some areas

Dept/Org Scope & Impact - Recognized subject matter expert. Concerned with problems that have a direct and important effect on business programs and results Routinely called upon to apply/demonstrate mastery of existing and emerging technologies, practices, and processes May direct major projects or programs with significant business impact within department, functional area

Problem Complexity - Performs leading-edge areas of work for the professional field Displays a high level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or within department problems Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes

Autonomy - Operates with considerable latitude. Situations may have little or no precedent provoking original or new concepts or approaches without guidance from others Reaches decisions under conditions of uncertainty

Knowledge - Possesses extensive knowledge in primary discipline or technical/ scientific area State-of-the-art knowledge of technologies, processes, and practices Primary contribution is in applying knowledge (product, industry, professional, technical), rather than managing people

Influence/People Leadership - Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems Cross-department considerations are often present May provide oversight to employees¿ professional development, but does not have unilateral hiring or firing authority May oversee the completion of projects or assignments, including planning, assigning, and reviewing

Industry Leadership - May participate in industry events and be a representative on an industry-wide committee Internally recognized for knowledge and expertise in certain technical domains. May contributed to external publications, author or co-author patents, periodic contributions to the technical community body of knowledge, etc.

Innovation - Applies innovative solutions to problems.

Strategic Vision - Occasionally contributes to the development of long-term strategy for specific functional areas.


(For Candidate use only)


Maximum file size 5mb (doc/docx/pdf/rtf)