CANDIDATES MUST BE LOCAL AND MUST BE FULLY VACCINATED.
Client Business Salesforce Administrator specializes in Salesforce customer relationship management, end user support, and resolution management. A Admin provides Salesforce expertise to Force users and wider business, while also carrying out customer education, troubleshooting, and administrative duties. This is a customer facing, highly transactional role focused on driving consistent and superior user support experience with timely updates and efficient communication. A Force Admin is empowered to influence business process changes by providing business analysis based on trends, feedback, and business insight by leveraging support trends.
- Required: 2-3 years of experience as a Salesforce administrator or in a similar environment.
- Required: Salesforce certified administrator or SF advanced Admin certification.
- Required: User support and Stakeholder management skills.
- Required: IT/system skills - MS Office, CRM (Salesforce), CRM capabilities and willingness to learn.
Typical Training / Experience - Typically requires BS/BA in related discipline. Generally 8+ years experience in related field; certification required in some areas - OR - MS/MA and generally 5-7 years experience in related field; certification required in some areas
Dept/Org Scope & Impact - Recognized subject matter expert. Concerned with problems that have a direct and important effect on business programs and results Routinely called upon to apply/demonstrate mastery of existing and emerging technologies, practices, and processes May direct major projects or programs with significant business impact within department, functional area
Problem Complexity - Performs leading-edge areas of work for the professional field Displays a high level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or within department problems Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes
Autonomy - Operates with considerable latitude. Situations may have little or no precedent provoking original or new concepts or approaches without guidance from others Reaches decisions under conditions of uncertainty
Knowledge - Possesses extensive knowledge in primary discipline or technical/ scientific area State-of-the-art knowledge of technologies, processes, and practices Primary contribution is in applying knowledge (product, industry, professional, technical), rather than managing people
Influence/People Leadership - Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems Cross-department considerations are often present May provide oversight to employees professional development, but does not have unilateral hiring or firing authority May oversee the completion of projects or assignments, including planning, assigning, and reviewing
Industry Leadership - May participate in industry events and be a representative on an industry-wide committee Internally recognized for knowledge and expertise in certain technical domains. May contributed to external publications, author or co-author patents, periodic contributions to the technical community body of knowledge, etc.
Innovation - Applies innovative solutions to problems.
Strategic Vision - Occasionally contributes to the development of long-term strategy for specific functional areas.