Technical Analyst IV
Atlanta, Georgia  


We have a Contract position for "Technical Analyst IV" with one of our direct clients in Atlanta, Georgia for initial contract duration of  13+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

CANDIDATES MUST BE LOCAL AND MUST BE FULLY VACCINATED.

Client Business Salesforce Administrator specializes in Salesforce customer relationship management, end user support, and resolution management. A Admin provides Salesforce expertise to Force users and wider business, while also carrying out customer education, troubleshooting, and administrative duties. This is a customer facing, highly transactional role focused on driving consistent and superior user support experience with timely updates and efficient communication. A Force Admin is empowered to influence business process changes by providing business analysis based on trends, feedback, and business insight by leveraging support trends.

Salesforce Administrator Responsibilities:

  • Provide Salesforce support, managing support calls in order of urgency and partnering with Technical experts when needed.
  • Ensure optimal Salesforce user experience by supporting and providing user education on system capability and products.
  • Manage Salesforce roles, profiles, sharing rules, workflows, and groups.
  • Evaluate and support new releases and provide training across the team
  • Document processes, including error reports, and changes to field history tables.
  • Manage data and keep records accurate, up to date, and consistent
  • Assist with implementing & testing all-new enhancements and add-ons from Salesforce releases as well as custom internal enhancements.
  • Provide regular reporting to the Salesforce Administrator Manager and the Head of IT as required.
  • Perform complex troubleshooting using multifaceted problem solving
  • Facilitate in depth research through debug logging, JSON queries, OPTIX/ICOMS comparisons, etc to enable quicker resolutions

Core Competencies:

Analytical

  • Incorporates information available into analysis and decision making
  • Uses appropriate processes/systems to develop and evaluate effective options
  • Assimilates data to draw out relevant insights and findings from analyses
  • Identifies opportunities and risks to feed into decision making
  • Presents clear and concise recommendations for solutions

Collaborative:

  • Approachable, credible, and willing whenever engaging with colleagues
  • Actively and appropriately seeks input from others
  • Focuses on interacting with colleagues in a positive and open manner
  • Listens to feedback and coaching, tailors’ responses accordingly

Communicative:

  • Communicates clearly and able to convey thoughts and ideas comprehensively
  • Provides regular, clear, and concise communications regarding status or issues
  • Structures and prepares outputs with limited guidance and editing

Developmental:

  • Demonstrates self-awareness, actively seeks feedback from others and acts upon it
  • Explores new ideas with an inquisitive mind
  • Questions the status quo and suggests new ideas
  • Seeks out opportunities to drive continuous improvements in ways of working
  • Open-minded attitude which welcomes change and new ideas

Structured:

  • Prioritizes and organizes time effectively, focusing on the key priorities
  • Develops ways of working and processes to execute and improve efficiency
  • Methodically tackles problems, working with colleagues where necessary

Required Skills

  • Required: 2-3 years of experience as a Salesforce administrator or in a similar environment.
  • Required: Salesforce certified administrator or SF advanced Admin certification.
  • Required:  User support and Stakeholder management skills.
  • Required: IT/system skills - MS Office, CRM (Salesforce), CRM capabilities and willingness to learn.

Typical Training / Experience - Typically requires BS/BA in related discipline. Generally 8+ years experience in related field; certification required in some areas - OR - MS/MA and generally 5-7 years experience in related field; certification required in some areas

Dept/Org Scope & Impact - Recognized subject matter expert. Concerned with problems that have a direct and important effect on business programs and results Routinely called upon to apply/demonstrate mastery of existing and emerging technologies, practices, and processes May direct major projects or programs with significant business impact within department, functional area

Problem Complexity - Performs leading-edge areas of work for the professional field Displays a high level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or within department problems Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes

Autonomy - Operates with considerable latitude. Situations may have little or no precedent provoking original or new concepts or approaches without guidance from others Reaches decisions under conditions of uncertainty

Knowledge - Possesses extensive knowledge in primary discipline or technical/ scientific area State-of-the-art knowledge of technologies, processes, and practices Primary contribution is in applying knowledge (product, industry, professional, technical), rather than managing people

Influence/People Leadership - Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems Cross-department considerations are often present May provide oversight to employees professional development, but does not have unilateral hiring or firing authority May oversee the completion of projects or assignments, including planning, assigning, and reviewing

Industry Leadership - May participate in industry events and be a representative on an industry-wide committee Internally recognized for knowledge and expertise in certain technical domains. May contributed to external publications, author or co-author patents, periodic contributions to the technical community body of knowledge, etc.

Innovation - Applies innovative solutions to problems.

Strategic Vision - Occasionally contributes to the development of long-term strategy for specific functional areas.

Preferred Skills

  • Preferred: Demonstrated ability to work with technical systems.
  • Preferred: Knowledge of importing sales data and generating Salesforce reports.
  • Preferred: In-depth knowledge of Salesforce products and their functionalities.
  • Preferred: A bachelor's degree in computer science would be advantageous.
  • Preferred: Extensive experience in the administration and maintenance of Salesforce systems.

 

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