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Sameera Sam

bsameera@3ipeople.com


Job ID :J20390

Location : Atlanta, GA

Duration :1 year 1 month.

Interview Type :Phone

Legal Status :

Job Type :Contract

Background Checks :County Criminal History, Drug Test, Education Verification, Motor Vehicle Report

No Of Openings :1

No Of Hours per week :N/A

Sorry, Job Status has been changed to Closed

Technical Analyst IV

$57 - $63

Hourly

< 3 Years

Experience

Atlanta, GA

Location

Job Description

We have a position for a Technical Analyst IV with one of our clients in Atlanta, GA for an initial contract duration of 1 year 1 month. No third party candidates considered for this position.

CANDIDATES MUST BE LOCAL AND MUST BE FULLY VACCINATED.

Client Business Salesforce Administrator specializes in Salesforce customer relationship management, end user support, and resolution management. A Admin provides Salesforce expertise to Force users and wider business, while also carrying out customer education, troubleshooting, and administrative duties. This is a customer facing, highly transactional role focused on driving consistent and superior user support experience with timely updates and efficient communication. A Force Admin is empowered to influence business process changes by providing business analysis based on trends, feedback, and business insight by leveraging support trends.

Salesforce Administrator Responsibilities:

  • Provide Salesforce support, managing support calls in order of urgency and partnering with Technical experts when needed.
  • Ensure optimal Salesforce user experience by supporting and providing user education on system capability and products.
  • Manage Salesforce roles, profiles, sharing rules, workflows, and groups.
  • Evaluate and support new releases and provide training across the team
  • Document processes, including error reports, and changes to field history tables.
  • Manage data and keep records accurate, up to date, and consistent
  • Assist with implementing & testing all-new enhancements and add-ons from Salesforce releases as well as custom internal enhancements.
  • Provide regular reporting to the Salesforce Administrator Manager and the Head of IT as required.
  • Perform complex troubleshooting using multifaceted problem solving
  • Facilitate in depth research through debug logging, JSON queries, OPTIX/ICOMS comparisons, etc to enable quicker resolutions

Core Competencies:

Analytical

  • Incorporates information available into analysis and decision making
  • Uses appropriate processes/systems to develop and evaluate effective options
  • Assimilates data to draw out relevant insights and findings from analyses
  • Identifies opportunities and risks to feed into decision making
  • Presents clear and concise recommendations for solutions

Collaborative:

  • Approachable, credible, and willing whenever engaging with colleagues
  • Actively and appropriately seeks input from others
  • Focuses on interacting with colleagues in a positive and open manner
  • Listens to feedback and coaching, tailors’ responses accordingly

Communicative:

  • Communicates clearly and able to convey thoughts and ideas comprehensively
  • Provides regular, clear, and concise communications regarding status or issues
  • Structures and prepares outputs with limited guidance and editing

Developmental:

  • Demonstrates self-awareness, actively seeks feedback from others and acts upon it
  • Explores new ideas with an inquisitive mind
  • Questions the status quo and suggests new ideas
  • Seeks out opportunities to drive continuous improvements in ways of working
  • Open-minded attitude which welcomes change and new ideas

Structured:

  • Prioritizes and organizes time effectively, focusing on the key priorities
  • Develops ways of working and processes to execute and improve efficiency
  • Methodically tackles problems, working with colleagues where necessary

Preferred Skills

AMP, AMP

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