Coordinator-Account
Burlington, Vermont  


We have a Contract position for "Coordinator-Account" with one of our direct clients in Burlington, Vermont for initial contract duration of  12+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

The Program Specialist supports the OEM Services Program Management Team in the facilitation, prioritization, and execution of assigned tasks and projects. Program Specialists work closely with the OEM Program Managers to assist in the coordination and facilitation of our OEM Program needs including, but not limited to client order processing, website asset implementation, report generation, compliance and program requirement management, and assist in documentation. The Program Specialist will also assist the OEM Services group in knowledge gathering and distribution, scheduling, and event coordination.

Primary Duties And Responsibilites: 

 Support the OEM Services Team in project coordination & execution

  • Including launch of new programs, initiatives or product solutions

Assist in ensuring retailer compliance

  • Manage and facilitating pre-approval submissions as needed for clients
  • Acting as the OEM Program Compliance Subject Matter Expert to assist internal teams in web product creation
  • Reviews and implements resolutions identified in client audit or infractions
  • Keeping abreast of changes to OEM compliance covenants, programs, and monitoring efforts on Dealer.com Digital Solutions

Assist in required program daily, weekly and monthly deliverables

  • Processes retailer orders
  • Assists in website asset implementation
  • Generates documents and reports for clients as guided by the Program Managers
  • Researches billing and advertising discrepancies
  • Assist in the coordination and scheduling of trainings, meetings, and events (as needed)

Competencies:

  • Customer Focus
  • Priority Setting
  • Self-Manage Assigned Projects
  • Learning on the Fly
  • Action Oriented
  • Peer Relationships

Required Skills

Top 3-5 MUST HAVE

  • Customer service (client-facing customer service) is a plus
  • Computer Savy, Proficient with Word, Outlook, and Excel is Required
  • candidate must be detail-oriented.
  • Also, must be Self-motivated, a Team player, Organized and have a Strong work ethic

Required Education, Knowledge And Experience 

  • Bachelor’s degree or equivalent with 1-3 years of relevant work experience
  • Must have customer focus/relationship skills
  • Proven technical, prioritization, and critical thinking skills
  • Excellent command of business English for written and oral communications
  • Proficient trouble computer troubleshooting methodologies (with on-the-job training provided for proprietary technologies and applications)
  • Prior work experience in an office environment; familiarity with web-based technologies and Windows environment

 

(For Candidate use only)

   
 

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