Business Analyst III

Job Description

We have 2 positions for a Business Analyst III with one of our clients in Atlanta, GA for an initial contract duration of 9 months. No third party candidates considered for this position.

Consults with internal customers and external vendors to capture agreed-upon business objectives and processes. Performs research and fact-finding to determine business requirements for development of end-user programs, operational procedures and support. Communicates these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users' goals. Business Analysts create system requirements, collaborating with the design teams to determine that application, database, & other system impacts based on the requirements. The Business Analyst works closely with other members of the technical teams to ensure all requirements are addressed in the solution design.

• Facilitate creation of Business Requirements following a traditional approach, or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor.
• Manage Scoring (approving) and Claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications.
• Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers.
• Develop System Requirements (SRQs), including process flows and use cases Conduct SRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements.
• Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define system requirements.
• Update and map SRQs to Business Requirements in the Requirements Traceability Matrix (RTM)
• Review Architecture, Engineering and Application Development designs and QA / UAT test plans to ensure requirements are met and the RTM is updated as required.
• Provide BA support for software testing and debugging plans to ensure requirements are met.
• Provide status reporting for project progress, issues, dependencies and risks.

Level I:

• Typically performs smaller chunks of work or is one of many analysts on a project.
• Work is reviewed with frequent process checks during larger projects.
• Sphere of relationship and influence is primarily within the work team.

Level II

• Where knowledge may not be readily available, incumbents at this level know how & where to research and what information is necessary to document.
• Knowledge of the business may be deep in one functional area with surface understanding of other functional area.
• Sphere of relationship and influence is primarily within the team & with key stakeholders.

Level III

• Proactively analyzes and documents solutions.
• Identifies risks/pitfalls and articulates possible options.
• Participates in business strategy & portfolio level discussions.
• Knowledge of the business may be deep in one functional area with broad understanding of other functional areas.
• Knowledge sharing and mentoring of lower-level team members is customary.
• Sphere of relationship and influence is within team, with key stakeholders & with senior management
• May facilitate meetings.

Level IV

• Proactive and avoids costly risks by providing optimal solutions.
• Maintains an awareness of industry standards and advances knowledge base of functional areas.
• Serves as primary consultant to business owners for solutions in lieu of external consultation.
• Participates and provides input in business strategy & portfolio level discussions.
• Knowledge of the business is deep in more than one functional area with broad understanding of most functional areas.
• Knowledge sharing and mentoring of lower-level team members is expected.
• Sphere of relationship and influence is with all levels of the organization.
• Identifies risks/pitfalls and articulates possible options.
• Provides guidance to business and is considered a go to person for the business function.
• Participates in vendor demonstrations, evaluations, and selection: may respond to RFP
• Facilitates meetings. 

Recognized thought leader and visionary in process and underlying tools for sales process and service delivery automation at Client Business.   Will have hands-on understanding of boundary partner needs (Marketing, Sales, Order Fulfillment, Engineering, Construction, and Product functional leads) and able to translate those needs into technical specifications within CRM/Service Delivery tools.  Partners with cross-functional teams and stakeholders on ideas and solutions as well as implementation of those solutions to drive results in a high business impact environment. Routinely called upon to apply mastery of existing and emerging technologies, best-practices, and processes. A creative thinker who challenges the status quo.  Serves as a SME to provide tactical guidance and support to teammates by answering questions and aiding in resolving difficult issues.  

Primary Responsibilities:

• As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment.
• Facilitate creation of Business Requirements following an agile approach, or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor
• Develop comprehensive E2E test cases at the application and multi-application levels
• Manage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise, and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications.
• Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers
• Develop Business Requirements (BRQs), including process flows and use cases
• Conduct BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements
• Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define business requirements
• Provide BA support for software testing and debugging plans to ensure requirements are met
• Provide status reporting for project progress, issues, dependencies and risks
• Proactively analyzes and documents solutions
• Identifies risks/pitfalls and articulates possible options
• Participates in business strategy & portfolio level discussions
• Knowledge of the business may be deep in one functional area with broad understanding of other functional areas.
• Knowledge sharing and mentoring of lower level team members is customary
• Sphere of relationship and influence is within team, with key stakeholders & with senior management
• Meeting facilitation 

Top 5 Must Haves

• Workflow management experience
• CRM experience - These BAs will support Salesforce CRM.
• Process Flow creation experience
• User story development grooming experience
• User Acceptance Testing execution experience

Qualifications

Minimum

• 8 or more years of experience in related field (i.e. relevant business operations and/or system support, business process design, etc.).
• Workflow management experience
• CRM experience
• Process Flow creation experience
• 5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills.
• Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements
• Manage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leads.
• Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment).
• Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented
• Exceptional business acumen and story-telling skills – the ability to communicate an insight to be understood easily and to drive action.
• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.
• Demonstrated problem solving ability
• Demonstrated ability to multi-task, work under pressure, and think analytically. 

Typical Training / Experience - Typically requires BS/BA in related discipline; Generally, 5-8 years of experience in related field. Certification is required in some areas OR MS/MA and generally 3-5 years of experience in related field. Certification required in some areas.

Dept/Org Scope & Impact - Seasoned professional contributor with responsibility for an advanced area of work in the professional field; May be responsible for entire projects or functions having modest scope/impact or portions of projects having considerable scope/impact to department, area, and, at times, business unit results.

Problem Complexity - Performs advanced areas of work for the professional field; Identifies key barriers/core problems and applies problem-solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems.

Autonomy - Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions; Receives technical guidance only on unusual or complex problems or issues.

Knowledge - Possesses and applies comprehensive knowledge of particular field of specialization to the completion of complex assignments. Advanced knowledge of organization's technologies and practices Primary contribution is in applying knowledge (product, industry, professional, technical) rather than managing people. Greater than 50% of time is doing individual contributor work No responsibility for developing and managing operating plans/budgets.

Influence/People Leadership - May oversee the completion of projects or assignments, including planning, assigning, monitoring, and reviewing progress and accuracy of work, evaluating results, etc.; Contributes to employees' professional development, but does not have hiring or firing authority. 

Preferred

• BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus.
• 5 years of experience in change management and methods & procedure documents
• Knowledge and understanding of internal sales order systems: ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc.
• Process Modeling/Analysis
• Training Facilitation
• PM Skills; coordinating, tracking, monitoring projects
• Sales Support experience, in a telecom business
• Experience in creating test cases and user testing.
• Experience in B2B service delivery process.
• Experience in the telecommunications industry.
• Experience with Agile methodologies.
• Experience with Visio and/or iGrafx, SharePoint.
• Experience with JIRA.