Job Description
We have
a
position
for a
Cloud Support Engineer I
with one of our clients in
Raleigh,, NC
for an initial contract duration of
1 year.
No third party candidates considered for this position.
At Client, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, Client helps companies turn technology into their biggest competitive advantage. As part of the client family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
Primary Responsibilities and Accountabilities
Maintain multiple customer environments. Work 40+ hours a week. Update and Manage ticket backlog based on internal policies. Crisis Management - Identify any high priority issues and escalate to next level. Provide a Customer-First experience while utilizing phones and email to manage tickets. Work cohesively with team as well as all divisions of company. Customer-first approach. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.
Minimum:
- High school diploma/GED & generally less than 2 years of experience or without high school diploma/GED, 2 years of experience
- Excellent communication, presentation, writing, and editorial abilities.
- Excellent organizational and time management skills.
- Flexibility to work alternative days and shifts as needed.
- Days Example: Tuesday – Saturday or Sunday – Thursday.
- Shifts Example: Day, Evening, Night
- Basic Microsoft AD (password resets, security groups)
- Basic Networking (IP address, Mac address, Layer 1 VS Layer 2)
- Proficiency in computer usage, internet, and Microsoft Office suite of applications.
Target Years of Exp: 2 years
Top 5 Must Haves:
- Active Directory administration,
- 365 administration,
- Networking fundamentals,
- MSP experience OR technical college,
- Great communication
Preferred:
- Fortigate
- SD-WAN management
- Advanced Networking – NAT, Subnet, VPN, Fortigate, vShield Edge
- Server Performance Monitoring
- N-able
- MSP experience.
Required Skills
Directory Administration, 365 administration, Networking Fundamentals, MSP