Web Content Designer - Level 4

Job Description

We have a position for a Web Content Designer - Level 4 with one of our clients in Hartford, CT for an initial contract duration of 11 months.

About the Role

The ideal candidate will also champion customer needs by promoting the humanity behind inclusionary practices. You will be an empathic problem-solver who can move teams toward higher standards while staying focused on the impact your efforts will have on the people who need government services.

This is a next level opportunity. Your work will change lives.

 Responsibilities

• Conduct reviews and implement improvements to digital products, services, and processes to ensure the State is meeting the highest standards of accessibility compliance
• Develop and lead a practice of inclusionary methodologies and integrate these enterprise standards across State teams
• Assist the development of new State accessibility policies, aligning with regulatory requirements and the experiential needs of external users
• This role will drive the State’s initiatives for accessibility optimization. To better understand the needs, we broke down the main responsibilities into seven main areas.

 Assessment

• Audit current State systems, internal processes, and customer-facing assets to find accessibility issues, and create prioritization models and project plans for addressing
• Clearly summarize accessibility findings and provide recommendations for remediation, including code-level recommendations and solutions
• Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services
• Utilize and interpret multiple sources of research data to make credible recommendations for accessibility improvements

 Documentation

• Document current levels of State compliance, rank the compliance level against standardized benchmarks and create reports that identify State gaps and violations by platform, service, process, asset type, and customer journey touchpoints
• Align with leadership and State accessibility advocates to help define and maintain the roadmap, vision, and strategy for enterprise digital accessibility

 Strategy & Development

• Serve as the product owner of accessibility strategies, enterprise standards, and procedures for meeting inclusionary compliance standards
• Support accessibility initiatives that foster environments where everyone can thrive, including employees along the full range of neurodiversity
• Collaborate with internal and external partners to identify needs and incorporate best practice policies for accessibility
• Work with Legal and Legislative teams to align accessibility guidance with State regulatory policies
• Assist project teams with management activities related to accessibility requirements (i.e, tracking deliverables and tasks, documentation, asset/artifact management, etc.)
• Develop a process for identifying business need around translated assets, help stakeholders engage with translation efforts and provide guidance for asset governance
• Provide compliance guidance for the creation of visual media assets, and assist in the creation of these assets as assigned

 Test/QA

• Conduct and execute routine usability and accessibility checks for state websites and online assets
• Integrate testing policies for meeting State accessibility standards on all product and service development, including development from external vendors

 Communication

• Serve as an effective spokesperson and advocate for digital accessibility
• Work with CTDS leadership to broadly champion digital accessibility
• Conduct regular outreach as well as ad-hoc communications support for state teams around accessibility practices
• Provide success metrics and KPI reporting to stakeholders and identify areas of improvement and challenges from optimization efforts
• Keep leadership apprised of progress, challenges, and outcomes related to the efforts of State accessibility initiatives
• Establish and maintain effective relationships across IT teams, business teams, legal teams, legislators, and vendors

 Training

• Conduct accessibility trainings addressing various stake

  Preferred Skills

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