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Vignesh Kumar

kvignesh@3ipeople.com


Job ID :J22715

Location : Houston, TX

Duration :1 year.

Interview Type :Phone, Video

Legal Status :

Job Type :Contract

Background Checks :Criminal History, Drug Test, Federal Criminal History, OFAC Watch List Search, SSN Address Trace, Verified watch list search

No Of Openings :1

No Of Hours per week :40

Sorry, Job Status has been changed to Closed

Case Specialist

$21 - $21

Hourly

< 3 Years

Experience

Houston, TX

Location

Job Description

We have a position for a Case Specialist with one of our clients in Houston, TX for an initial contract duration of 1 year. No third party candidates considered for this position.

This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.

Job Requirements:

  • Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
  • Meet with customer and record complaint information.
  • Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
  • Perform PSI calls and arbitration calls.
  • Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
  • Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
  • Track sale day staffing.
  • Coordinate internal and external lot communications.
  • Investigate issues to determine if item is subject to arbitration.
  • Comply with National Auto Auction Association (NAAA) guidelines.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.
  • May be required to work overtime (more than 40 hours per week) as business needs dictate.

Required Skills

automotive, Call, data entry

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