CB Order Mgmt Spec I

Job Description

We have a position for a CB Order Mgmt Spec I with one of our clients in West Warwick, RI for an initial contract duration of 11 months. No third party candidates considered for this position.

Our Client Business Voice Transformation Order Management Agent Requirements

Overview:

• Work as an order support specialist as part of a team at Client Business led by the Order Management Department.
• Be responsible for handling the workflow and provisioning system work related to commercial voice upgrade orders from Client Business customers across the country.

Major Tasks:

• Manage and update the Voice orders entered by another group who gains customer agreements.
• Adhere to procedural and administrative methods and procedures.
• Process daily scheduled orders taking inbound calls from field services personnel.
• Update internal workflow tools used across all Client Markets such as OPTIX, BID, and TOMS.
• Take incoming calls from Field Service Technicians and provision the new Telephone service being installed with new equipment being installed at the customer location.
• Make outbound calls to customers when necessary to reschedule installations or arrange special times for installs to occur.