Job Description
We have
a
position
for a
Senior Technical Writer
with one of our clients in
Atlanta, GA
for an initial contract duration of
1 year.
No third party candidates considered for this position.
The Sr HR Technical Writer /Copywriter is responsible is responsible for designing, creating, revising, and publishing global HR content for various digital workplace solutions: Company Intranet – SharePoint, HR Knowledge Base -ServiceNow, and virtual assistant dialogues. This role requires a deep knowledge and understanding of HR processes, programs, and practices to be strategic about the work they do in partnership with our SMEs as well as considering how to position our content together in a more meaningful, integrated way.
This role will provide content strategy, creation, and support in all areas of HR (Pay, Time, Talent Acquisition, Policy, Talent Management, Leaves, Benefits, Performance Management, Compensation, Recruiting, Relocation, HR Systems and Forms, etc..) ensuring adherence to the established standards and governance set in place. Additionally, this role will drive the HR self-service strategy and vision through the creation of global HR content for end users: creating, revising, conducting peer and SME reviews, publication, and coordination efforts with the HR CoEs, Employee Service Centers, and Information Technology (IT).
The ideal candidate will be responsible for:
- Creating HR content (User Guides, FAQs, Checklists, Knowledge Articles, Campaigns, Process Maps, Policies, Infographics, etc.) for programs and processes and requires a deep knowledge of HR practices.
- Working on other content-based projects as required, including UAT testing, requirements gathering, analytics gathering and analysis, hosting focus groups, researching and implementing best practices in UX and Technical Writing,
- Quickly developing and flipping content on multiple projects in various stages while adhering to project deadlines.
- Applying multiple writing styles (HR Communications, Campaigns, Minimalism, UX Writing, Knowledge Bases, Policies, Technical Writing) in a detail oriented, adept manner , handling multiple priorities in a fast-moving environment.
- Interviewing Subject Matter Experts (SMEs) to gather insights, process, and procedures to develop new content (User Guides, Knowledge articles, help text, FAQs, Checklists, Policies, etc.) for various audiences.
- Writing and editing text to make the product creation process simple and easy for users to consume and comprehend.
- Working closely with Subject Matter Experts to deliver high-quality documentation with minimal supervision.
- Gathering and sorting through quantitative and qualitative data to determine problem areas and opportunities for improvement.
- Analyzing documents across multiple sites to maintain continuity of style, tone, and content layout.
- Conducting quality control and editing documentation for completeness and accuracy
Preferred Skills
AMP, AMP, AMP, AMP